The list of national authorities where you have a statutory right to bring legal action against us in your country in relation to the financial services provided by us.
Poland
Polish Financial Ombudsman
Address: ul. Piękna 20, 00-549 Warsaw, Poland
Email: knf@knf.gov.pl
Phone number: +48 22 262 50 00
Website: https://www.knf.gov.pl/
Hungary
Hungarian Financial Arbitration Board
Address: Krisztina krt. 39, 1013, Budapest, Hungary
Email: ugyfelszolgalat@mnb.hu
Phone number: +36 80 203 776
Mailing address: Financial Arbitration Board H-1525 Budapest P.O. Box:172
Website: https://www.mnb.hu/en/hungarian-financial-arbitration-board
Petition forms: https://www.mnb.hu/en/hungarian-financial-arbitration-board/petition-and-other-forms/petition-form-and-power-of-attorney-sample
Hungarian National Bank
Address: Szabadság tér 8-9,1054 Budapest, Hungary
Customer service address: Krisztina krt. 6., 1122 Budapest, Hungary
Customer service mailing address: H-1534 Budapest BKKP P.O. Box: 777
Customer service email: ugyfelszolgalat@mnb.hu
Phone number: +36 80 203 77 6
Website: https://www.mnb.hu/en
Petition forms: https://www.mnb.hu/fogyasztovedelem/penzugyi-panasz#formanyomtatvanyok
Bulgaria
Commission for Consumer Protection
Address: 1000 Sofia, Bulgaria 4А Slaveykov Sq., fl. 3, 4 and 6
Email: info@kzp.bg
Phone number: hotline 0700 111 22
Website: http://www.kzp.bg/
Czechia
Czech Financial Arbitrator
Address: Legerova 1581/69, 110 00 Prague 1, Czechia
E-mail: arbitr@finarbitr.cz
Phone number: +420 257 042 070
Website: https://finarbitr.cz/
Estonia
Consumer Protection and Technical Regulatory Authority
Address: Endla 10A, 10122 Tallinn, Estonia
Email: info@ttja.ee
Phone number: +372 667 2000
Website: https://ttja.ee/
Romania
National Authority for Consumer Protection
Address: Aviatorilor Boulevard 72, sector 1, Bucharest, Romania
Email: office@anpc.ro
Phone number: +40 7590 45333
Website: https://anpc.ro/
Romanian Financial Supervisory Authority
Address: Splaiul Independenţei nr. 15, sector 5, 050092, Bucureşti
Email: office@asfromania.ro
Phone number: +40 800 825 627
Website: https://asfromania.ro/
Malta
Arbiter for Financial Services
Address: 1st Floor, St Calcedonius Square Floriana FRN 1530,Malta
Email: complaint.info@asf.mt
Phone number: +356 8007 2366
Website: https://www.financialarbiter.org.mt/
Cyprus
Financial Ombudsman of Cyprus
Address: Kypranoros 15 Nicosia 1061, Cyprus
Email: complaints@financialombudsman.gov.cy
Phone number: +357 228 48900
Website: https://www.financialombudsman.org.cy/
Greece
Greek General Secretariat of Commerce and Consumer Protection
Address: Nikis 5-7, 10180, Athens, Greece
Phone number: +30 210 333 2000
Website: http://www.mindev.gov.gr/
Hellenic Consumers Ombudsman for Greece
Address: 144 Alexandras Avenue, 114 71, Athens, Greece
Email: grammateia@synigoroskatanaloti.gr
Phone number: +30 210 646 0862
Website: http://www.synigoroskatanaloti.gr/
Croatia
National Bank of Croatia
Address: Trg hrvatskih velikana 3, 10000 Zagreb, Croatia
Email: opp@hnb.hr
Phone number: +385 1 45 64 555
Website: https://www.hnb.hr/
Slovakia
National Bank of Slovakia
Address: Imricha Karvasa 1, 813 25 Bratislava, Slovakia
Email: info@nbs.sk
Phone number: +421 2 5787 1111
Website: https://www.nbs.sk/
Slovenia
National Bank of Slovenia
Address: Slovenska 35, 1505 Ljubljana, Slovenia
Phone number: +386 1 47 19 182
Website: https://www.bsi.si/
Združenje Bank Slovenije – GIZ, Ljubljana
Address: Šubičeva ulica 2, 1000 Ljubljana, Slovenija/ Slovenia
Phone: +386 (0)1 24 29 700
E-mail: izvajalec.irps@zbs-giz.si
Website: IRPS (in Slovenian); ADR (in English).
Iceland
Consumer Agency
Address: Neytendastofa I Borgartúni 21, 105 Reykjavík, Iceland
Email: postur@neytendastofa.is
Phone: +354 510 1100
Website: https://www.neytendastofa.is/
Austria
Austrian Financial Market Authority
Address: Otto-Wagner-Platz 5 A-1090 Vienna, Austria
Phone: +43 1 249 59 0
Website: https://fma.gv.at/
Liechtenstein
Financial Services Conciliation Board Ordinance
Address: Landstrasse 60, PO Box 343, FL-9490 Vaduz, Liechtenstein
Email: info@schlichtungsstelle.li
Phone: +423 220 20 00
Website: http://www.schlichtungsstelle.li/Information_en.html
France
Autorité de contrôle prudentiel et de résolution
Address: 4 Place de Budapest, CS 9245, 75436 Paris Cedex 09
Email: iBibli@acpr.banque-france.fr
Phone: + (33) 01 49 95 40 00
Website: https://acpr.banque-france.fr/
Bank of Lithuania
Address: Gedimino pr. 6, 01103 Vilnius, Lithuania
Email: info@lb.lt
Phone: +370 800 50 500
Website: https://www.lb.lt/
Luxembourg
Bank of Lithuania
Address: Gedimino pr. 6, 01103 Vilnius, Lithuania
Email: info@lb.lt
Phone: +370 800 50 500
Website: https://www.lb.lt/
Portugal
Banco de Portugal
Address: R. do Comércio, 148, 1100-150 Lisboa, Portugal
Email: info@bportugal.pt
Phone: +351 213 130 000
Website: https://www.bportugal.pt/
Centro de Informação, Mediação e Arbitragem de Seguros
Address: Av. Fontes Pereira de Melo, nº11, 9 Esq, 1050-115 Lisboa, Portugal
Email: geral@cimpas.pt
Phone: +351 213 827 700
Website: https://www.cimpas.pt/pt
Norway
Norwegian Consumer Ombudsman (Forbrukertilsynet)
Address: Postboks 2862 Kjørbekk, 3702 Skien
Email: postmottak@forbrukertilsynet.no
Website: https://www.forbrukertilsynet.no/
Sweden
National Board for Consumer Disputes
Address: Box 174, 101 23 Stockholm, Sweden
Email: arn@arn.se
Phone: +46 8 555 017 00
Website: https://www.arn.se/
Denmark
Bank of Lithuania
Address: Gedimino pr. 6, 01103 Vilnius, Lithuania
Email: info@lb.lt
Phone: +370 800 50 500
Website: https://www.lb.lt/
Germany
Federal Financial Supervisory Authority
Address: Graurheindorfer Str. 108 53117 Bonn, Germany
Email: poststelle@bafin.de
Phone: +49 0 228 4108 0
Website: https://www.bafin.de/
Belgium
Ombudsman for Financial Services
Address: North Gate II, Koning Albert II-laan 8 bus 2, 1000 Brussel, Belgium
Email: ombudsman@ombudsfin.be
Phone: +32 2 545 77 70
Website: https://www.ombudsfin.be/
Italy
ABF - Banking and Financial Ombudsman
Address: Via Venti Settembre, 97/e - 00187 Rome, Italy
Email: abf@bancaditalia.it
Phone: 800 196 969
Website: https://www.arbitrobancariofinanziario.it/
AAS - Insurance Ombudsman
Address: Via del Quirinale 21, 00187 Rome, Italy
Email: [to be updated as it’s not available in AAS website yet]
Phone: 800 486661
Website: https://www.arbitroassicurativo.org/homepage/index.html
ACF - Ombudsman for Financial Controversies
Address: Via Giovanni Battista Martini 3, 00198 Rome, Italy
Email: acf@pec.consob.it
Phone: 06 8477850
Website: https://www.acf.consob.it/
Mediation Organisms pursuant to Legislative Decree No. 28/2010
National Register: https://mediazione.giustizia.it/ROM/ALBOORGANISMIMEDIAZIONE.ASPX
Ireland
Financial Services and Pensions Ombudsman
Address: Lincoln House, Lincoln Place Dublin 2,, D02 VH29 Ireland
Phone number: +353 1 5677000
Website: https://www.fspo.ie/
Finland
Finnish Financial Supervisory Authority
Address: Snellmaninkatu 6, Helsinki, Finland
P.O. Box 103, 00101 Helsinki
Phone: +358 9 183 51
Website: https://www.finanssivalvonta.fi/
Finnish Competition and Consumer Authority
Address: P. O. Box 5, FI-00531 Helsinki, Finland
Phone: +358 29 505 3000
Website: https://www.kkv.fi/
Consumer Disputes Board of Finland
Address: Unioninkatu 16, 00130 Helsinki
P.O. Box 306, 00531, Helsinki, Finland
Email: kril@oikeus.fi
Phone: +358 29 566 5200
Website: https://www.kuluttajariita.fi/
The Netherlands
Dutch Institute for Financial Disputes
Address: Postbus 93257, 2509 AG Den Haag, the Netherlands
Email: consumenten@kifid.nl
Phone: +31 70 333 8 999
Website: https://www.kifid.nl/
Spain
Complaint Service Department of the Bank of Spain
Address: Alcalá 48 28014 Madrid, Spain
Phone number: (34) 91 338 8830
Website: https://clientebancario.bde.es/pcb/es/
Switzerland
Finanzombudsstelle Schweiz (FINOS)
Address: Talstrasse 20, 8001 Zurich, Switzerland
Phone number: +41 44 552 08 00
Website: https://www.finos.ch/?lang=en